Warranty + Easy Returns
Strongback Mobility USA LLC (“Strongback Mobility” or “we”) provides the following limited warranty to the original purchaser of each new Strongback Mobility wheelchair. The frame of your Strongback Mobility wheelchair is guaranteed against defects in manufacturing and materials for the applicable frame warranty period identified below. The seat, footrests and any other parts of any wheelchair are guaranteed against defects in manufacturing and materials for a period of twelve (12) months after purchase. The frame warranty period for Model 1036DB wheelchairs is two (2) years after purchase. The frame warranty period for Model 1002, 1003, 1003AB, 1012AB, 1016AB, 1017, 1017AB, 1007, 1007AB, 1010, 1010AB, 1019 wheelchairs purchased AFTER February 1,2024 is five (5) years after purchase. Frame warranty on wheelchairs listed above purchased prior to February 1,2024, is (2) years after purchase. The applicable warranty period is not extended if we repair or replace a defective wheelchair or part. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
OUR RESPONSIBILITY FOR DEFECTIVE WHEELCHAIRS IS LIMITED TO REPLACEMENT OR REFUND AS DESCRIBED BELOW.
Limitations on Warranty Coverage
This limited warranty does not cover defects or deterioration due to normal wear or damage due to misuse, alteration, tampering, negligence, accidents, lack of maintenance, unauthorized repair or any other cause beyond the reasonable control of Strongback Mobility.
This limited warranty extends only to the original purchaser of a new Strongback Mobility wheelchair from us, and does NOT apply to any subsequent owner or other transferee of the wheelchair, to any used wheelchair, to any rented wheelchair, or to any wheelchair purchased from a third party reseller (e.g., resellers on Amazon).
How to Obtain Warranty Service
All warranty claims must have a return authorization number.
Please Note: Dealer purchasers must return to the place of purchase to submit a warranty claim.
To begin your warranty claim, please visit: https://www.strongbackmobility.com/pages/warranty-claim-form or click the following link to activate the process: Claim Form.
Please make sure ALL questions and pictures requested are included with your warranty claim to help expedite the process or delays may occur.
Once you have submitted your warranty claim form, Strongback Mobility will issue you a return authorization number, at which point you may send your wheelchair to the address provided by us. It is important to remember that warranty claim shipments to our warehouse will only be accepted with prior authorization. Please DO NOT SEND your chair to Strongback Mobility without a return authorization. Any returns received by our warehouse without an issued return authorization will be ineligible for service and will be returned to you at your expense.
Once the wheelchair has been received at our warehouse, we will inspect the wheelchair for defects. The inspection process usually takes 7-10 days after the product reaches the warehouse.
Remedies for Warranty Claims
If we determine that your Strongback Mobility wheelchair has a defective frame covered by this limited warranty, you will be given the choice of a new chair if ordered through this StrongbackMobility.com, or a full refund. If we determine that a defective part is covered by this limited warranty, we will send you a replacement part free of charge.
Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE WHEELCHAIR, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
EASY RETURNS
If you received a chair that is in perfect condition but want to return it for a different reason you have a full 30 days to do so. In these instances, you will need to pay for return shipping and submit the form below to request a return authorization. Any returns received in our warehouse without an issued return authorization will be ineligible for a refund and will be returned to you at your expense.
REQUEST A RETURN AUTHORIZATION FOR STRONGBACKMOBILITY.COM PURCHASES
Strongback Mobility is committed to exceptional customer service and we want to give our customers the easiest return process possible. Please submit the Return Request Form to request a return authorization. Once we have received your request, we will send you a confirmation email with your return authorization number (which must be included with your wheelchair to return) and the address where you can mail your returned item.
PLEASE NOTE
Returns submitted more than 30 days after delivery will not be authorized for return. Products must be returned in their original packaging, and have no cracks, scratches, or any indications of use. A return authorization must be requested and the return authorization number must be included with your return. Customer is responsible for return shipping costs.