Strongback Mobility Premier Dealer Program
From the moment you enter a Strongback Mobility Dealer displaying the STRONGBACK PREMIER DEALER symbol, you can be sure you're getting the BEST customer assistance.
Remember, PREMIER is not an award, it's a promise to you.
Strongback Mobility recognizes that building the highest quality ergonomic mobility devices is not enough to earn your trust and loyalty. It takes much more than that. Your most direct experience with STRONGBACK occurs at your local medical supply dealer. Strongback Mobility’s PREMIER DEALER program recognizes those retail locations that excel in providing customers with the total STRONGBACK ownership experience.
The STRONGBACK PREMIER DEALER program evaluates medical device dealers in three functional areas:
- Customer Support - Support after the sale
- Retail Environment - Comfortable, bright, and clean place to shop
- Employee Development - Employees are knowledgeable about existing and new products
A STRONGBACK PREMIER DEALER Experience
At a PREMIER DEALER, you can expect a friendly and inviting place to shop for your next mobility device. You will be greeted by a courteous and knowledgeable staff member that is committed to providing solutions for your mobility needs. As a customer in a PREMIER DEALER, you can expect a sales process and retail environment that undergoes continual review and updating to better meet your needs. PREMIER DEALERS are always looking for customer feedback on how they can improve the STRONGBACK purchasing experience. They also strive to ensure customer satisfaction after the sale by attempting to contact all customers shortly after their purchases to assure that customers' needs have been fulfilled.
Service After the Sale
At a PREMIER DEALER, you will find additional conveniences such as:
- Order status, tracking, and expected delivery time information
- Access to STRONGBACK replacement parts and accessories
- Service scheduling capabilities (in select areas)
- Manufacturer's warranty assistance
To find a PREMIER DEALER in your area, please visit the Store Finder section at StrongbackMobility.com. Look for the BLUE location markers to find a PREMIER DEALER near you.