Does my insurance cover any part of this chair’s cost?
All insurance companies are different and all have statements written into their policies of whether they will or will not cover wheelchairs and other durable medical equipment. We recommend that you call your insurance company or get a copy of your policy to see exactly what it says about coverage for things like wheelchairs.
What model of the STRONGBACK Excursion should I buy?
The difference between the STRONGBACK Excursion 8 and 12 is the size of the rear wheels: 8 inch/20 cm and 12 inch/30 cm diameter. The small wheels are a little lighter and thinner, allowing the chair to be folded into its most compact size, and are great for indoor use. The medium wheels are a bit heavier resulting in a slightly larger folded size, and are the best for outdoor use where there may be rougher terrain.
What size seat should I buy?
The smaller seat measures 16 inch/40 cm across while the larger measures 18 inch/45 cm across. Obviously a larger person will need the larger seat. The smaller seat width, however, makes a smaller overall chair, which maneuvers more easily in narrow places such as a restaurant or around furniture in your apartment at home, so you may want to choose the smallest size that still works comfortably for you.
How easy is it to get into and out of the chair?
We have kept ease of entry and exit in mind when designing this chair. The footrests can either swing around and away or be removed completely. The curved waterfall front of the seat not only prevents leg pinching, but also provides a level area where you can sit before fully entering or exiting the chair. The correct seated posture encouraged in a STRONGBACK wheelchair places the user in a position of strength where it is much easier to stand up – in normal wheelchairs the poor seated posture forces the user into a slouched position making it more difficult to stand and unfold the body into an erect position.
What is the easiest way to fold the chair up?
You will first want to fold down the back and then pull up on the center front and back of the seat fabric.
How much is shipping?
Shipping is FREE! in the continental USA. All other areas, please call or e-mail for a shipping cost quote.
How long does it take to get the chair once I have ordered it?
You should receive your STRONGBACK wheelchair in less than 5 business days.
Is there a warranty?
There is a FULL 100% warranty on all STRONGBACK wheelchairs purchased through this website if the chair is defective or breaks for any reason. You have an entire year and can choose between a new chair or a full refund – we will cover return shipping (only if it is an address within the USA). See details in our Easy Returns Policy)
How do I know it works?
Do you have a self-propelled manual version?
We are excited to tell you that our self-propelled chair, the STRONGBACK 24, will be available by July 1, 2017.
How big is the chair, exactly?
STRONGBACK Excursion 8 - small rear wheels (8 inch diameter)
STRONGBACK Excursion 12 - medium rear wheels (12 inch diameter)
What if I don’t like the chair once I buy it?
We are so confident that you will be happy with your STRONGBACK wheelchair that we offer a full refund if you return the chair within 30 days. See our Easy Returns Policy.